Faq

 

Information


How do I pay with interest free 36 monthly instalments ?


In the checkout select Viva Wallet payment option. Before confirming the purchase you will be given the option to choose the number of instalments.

The maximum monthly instalments are 36 months.


Do you have parking?

We have 10 reserved parking spaces in the garage under our shop building. The entrance is after Aidonakia fun fair, on Andrea Papandreou, Marousi.


How can I find the price of a carpet without a price?

You can call the shop or email us the carpet codes and we will give you a quote.


How can I see the carpets I like on Amirreza.gr?

You can provide us with up to 3 carpet codes and we will contact you when they are ready for you to view in our store.


Do you sell only handmade carpets?

Yes, all our carpets are handmade and one of a kind.


Why should I buy handmade carpets from you?

1. We are handmade carpets specialists.

2. We produce over 90% of the carpets we sell.

3. We do not buy to resell, we produce and sell mostly our own carpets.

4. We have the largest selection of handmade Vintage carpets in Europe.

5. You can choose a carpet online and visit the store to see the carpet before purchasing.

6. We have over 10,000 videos of carpets to watch online before deciding to buy your carpet.

7. We can help you choose the right carpet for your home and budget.

8. We can repair and wash the carpets bought from us.

9. We do not compromise on quality and sell only 100% handmade carpets.

10. We are dedicated to handmade carpets only and do not sell any other products.


Can you help me with the right size of carpet?

Yes, please visit us in our store with your floor plans or size of furniture and we can assist you.


Can you help me to choose the right carpet?

Yes, you can visit us in the store and bring pictures of your home and we will be glad to assist you.


How can I request a video for a carpet that has no video link?

Please contact the store by phone or email and we will be glad to take a video of the carpet for you.


Why do the colours of the carpet pictures and videos seem different?

Carpets react to light and in most cases, the videos are more accurate. We always encourage buyers to make their selection online and then to come to the store to see the carpets in person.


Do you have a shop I can visit?

Our store is in Marousi on Kifissias Ave. where we stock most of our carpets.



Can you supply the same carpet to one that is sold?

Every carpet in our collection is one of a kind and can never be replaced. 


Can you customize a carpet size?

We are able to reduce the length or width on most of our carpets. However, we recommend you choose carpets without strong patterns or design. 


Why don’t all carpets have a video link?

We have a large selection of carpets on our website, but it takes time to make individual videos for each new arrival. To request a video for any carpet, please email us at info@ap.gr with the carpet code, and we will give it a priority.


What advice can you give for buying a handmade carpet?

Choose to buy a carpet from a handmade carpet specialist. Stores that are carpet producers will always be able to provide higher quality, more choice and better prices.


How do you keep your prices lower than other shops?

When you buy from Αmir Reza you are buying directly from the producer. All our efforts are on providing customers with top-quality carpets at the very best prices. 


How do I use the free anti-slip underlay provided?

Simply cut the underlay into 4 equal parts using a pair of scissors then place the pieces under the corners of the carpet. The carpet will firmly rest on top of the underlay, preventing it from sliding. 


Can I reserve a carpet?

Yes, you can provide us with the carpet code and details and we will reserve the carpet for you for maximum a week when possible.


Delivery Information


Do you deliver to locations outside of Athens?

Yes, we can supply to all locations in Greece via ACS. The cost of shipment is to be paid by the customer. We also can ship carpets all over the world with DHL.


Payment and Security


How do I make a purchase online?

Once you have made your final selection add the carpets to checkout, you will need to enter your details and select a payment method. You can also call the store and ask us to reserve the carpets for you.

For assistance please email us at info@ap.gr


Can I pay by bank transfer?

Yes, you can. Please email us at info@ap.gr to confirm the order before transferring funds.

Our account details:

Bank: EUROBANK

Name: Amir Reza Carpet IKE

IBAN: GR 4002600270000370202026410

Account Number: 00260027370202026410



How secure are the transactions?

All our transaction are 100% secure. When paying either by credit card or Paypal none of your personal financial data is known to us or shared with any other third parties.


Additional FAQs


Do you have a special service for decorators?

Yes, please call and arrange an appointment and we will be glad to meet you in the store and discuss your projects. 


Are any children employed in the manufacture of vintage carpets?

No children are involved in any part of the production of any of our carpets.


Wash and Maintenance


Do you provide repair and washing service?

Yes, but only for carpets that have been bought from us. Our repair and wash service is mostly from February until the end of September.


How should I store my carpets?

Handmade carpets should be stored in a dry place, wrapped in bedsheets made of cotton to allow the carpets to breathe. Avoid placing your carpets under strong sunlight as the colours could fade.

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